Can I Switch Accountants Easily If I Am Unhappy?

Choosing the right accountant is an important decision for any business. A good accountant provides peace of mind, helps you stay compliant, and offers valuable financial advice. But if your accountant is not meeting your expectations, you are not obliged to stay with them.

The good news is that switching accountants is usually straightforward. There are standard procedures in place to ensure a smooth and professional transition. Whether you are unhappy with the level of service, communication, or fees, you can change accountants at any time without harming your business or tax compliance.

This article explains how to switch accountants easily, what the process involves, and how to make sure your new accountant takes over seamlessly.

Reasons for changing accountants

There are many valid reasons why business owners decide to change accountants, such as:

• Poor communication or slow responses.

• Missed deadlines or repeated errors.

• Lack of proactive advice on tax planning or growth.

• Unexpected or unclear fees.

• Outdated systems or lack of digital capability.

• Feeling that your accountant no longer understands your business needs.

Whatever your reason, it is perfectly acceptable to look for a new accountant who better supports your goals and provides a higher standard of service.

Are you allowed to change accountants?

Yes. You have complete freedom to change accountants whenever you wish. There are no legal or regulatory barriers to doing so.

Your accounting records, tax returns, and financial data belong to you, not your accountant. This means you can request copies of all documents at any time and transfer them to a new accountant.

If you have an ongoing service contract, check the terms for notice periods or outstanding fees. Once any contractual obligations are settled, you are free to move on.

How to switch accountants

Switching accountants involves a few clear steps. The process is designed to be professional, transparent, and efficient.

Step 1: Find a new accountant

Start by researching accountants who specialise in your type of business or industry. Look for:

• Relevant qualifications such as ACCA, ICAEW, or AAT.

• Good communication and modern systems (such as cloud accounting software).

• Transparent pricing and clear terms.

• Positive reviews or client testimonials.

Speak to a few firms before deciding who feels like the best fit for your business.

Step 2: Inform your current accountant

Once you have chosen a new accountant, notify your current one in writing that you intend to move. This can be a short and polite email or letter. You do not have to explain your reasons if you prefer not to.

Most accountants will handle the change professionally. If you have outstanding invoices or work in progress, these should be settled before the transfer takes place.

Step 3: Your new accountant contacts the old one

Your new accountant will write to your previous accountant to request professional clearance. This is a standard procedure in the accounting profession.

The letter asks:

• Whether there are any reasons they should not take on the client (for example, unpaid fees or ethical issues).

• For copies of relevant financial records, such as accounts, tax returns, and working papers.

Your old accountant is expected to cooperate and provide this information promptly once you have given written consent.

Step 4: Authorise your new accountant with HMRC

Your new accountant will ask you to sign an agent authorisation form or approve authorisation through your HMRC online account.

This allows them to:

• Access your HMRC business tax accounts.

• File VAT, payroll, and Corporation Tax returns on your behalf.

• Communicate directly with HMRC regarding your affairs.

The process usually takes only a few days to complete.

Step 5: Transfer your accounting records

Your new accountant will request key documents and data, such as:

• Copies of your latest accounts and tax returns.

• Payroll and VAT records.

• CIS and PAYE information (if applicable).

• Details of any ongoing correspondence with HMRC.

If you use cloud software such as Xero, QuickBooks, or Sage, your new accountant can gain access instantly.

Step 6: Review and confirm the new agreement

Your new accountant will provide an engagement letter outlining:

• The services they will provide.

• Their responsibilities and your obligations.

• Fees and payment terms.

Read this carefully and ask any questions before signing. Once confirmed, your new accountant will take over responsibility for your accounts and deadlines.

How long does switching take?

The process typically takes between one and three weeks, depending on how quickly your old accountant responds. If your accounts are already digital, the transition is usually faster.

If a filing deadline is approaching, let your new accountant know immediately so they can prioritise urgent work.

Will changing accountants affect HMRC or Companies House?

No. HMRC and Companies House do not mind if you change accountants. As long as your tax returns and filings remain up to date, there will be no disruption to your compliance.

Your new accountant will update HMRC’s records with their details and continue managing your submissions as normal.

What if your old accountant refuses to cooperate?

Although rare, sometimes an accountant may delay or refuse to release records. If this happens:

• Contact them directly to remind them that the records belong to you.

• Offer to settle any unpaid fees if this is causing the delay.

• Ask your new accountant to contact them again formally.

Professional accountants are bound by ethical standards and are expected to cooperate with successor accountants once the client gives permission. If they still refuse, you can contact their professional body (such as ACCA or ICAEW) for assistance.

Benefits of switching accountants

Changing accountants can bring many advantages:

• Better communication and faster responses.

• More proactive tax advice.

• Access to modern cloud-based accounting systems.

• Clearer fees and greater transparency.

• A stronger understanding of your business and growth goals.

The right accountant can help you save time, reduce tax liabilities, and improve your overall financial management.

The bottom line

Yes, you can switch accountants easily if you are unhappy with your current one. The process is straightforward and handled professionally between both firms.

You are under no obligation to stay with an accountant who does not meet your expectations. With a smooth handover, there is no risk to your business, compliance, or HMRC records.

Choosing an accountant who communicates clearly, understands your industry, and provides proactive support can make a huge difference to your business’s success. If you feel you are not getting the service you deserve, changing accountants could be one of the best decisions you make.